Role Overview

Our global technology company builds scalable digital platforms and operational systems across multi-brand and multi-market platforms.

The Digital Experience (DX) function serves as our central decision engine. DX turns user, market, product, and operational signals into clear, actionable business direction. DX operates across five primary pillars: Voice of Users, Product Experience, Product Inventory & Operations, Market Advantages, and Special Projects.

We are looking for a DX Manager to take ownership of one dedicated pillar. In this role, you will build the team, set the operating rhythm, and establish the standards behind your pillar—turning raw signals into trusted, recurring outputs that drive decisions across Product, Operations, and Executive Leadership.

What You Will Do

• Lead a Specialized Team: Direct and develop a team of analysts or specialists within your designated pillar, defining its scope, operating rhythm, and output quality.

• Turn Signals into Strategy: Synthesize complex user, product, or market signals into clear, prioritized recommendations for leadership and cross-functional teams.

• Build Scalable Systems: Create recurring processes, performance reviews, reporting structures, and decision frameworks that scale across multiple brands and international markets.

• Drive Cross-Functional Alignment: Partner closely with Product, Operations, Data, Design, Engineering, and Regional Market teams to resolve experience gaps and capture market opportunities early.

• Coach & Scale Talent: Mentor team members to sharpen their business judgment, analysis quality, ownership, and executive communication.

• Own Pillar Hiring & Growth: Shape team structure, recruitment, specialization, and capacity planning as the DX organization expands.

Leadership Pillar Matching

You will lead one primary pillar based on your background and business impact during hiring:

• Voice of Users: Leading a team that translates user, client, and market feedback into structured insights, pain-point analyses, and feedback frameworks.

• Product Experience: Leading a team monitoring product performance, access, visibility, visual presentation, and experience health signals.

• Product Inventory & Operations: Leading a team managing catalog health, supply planning, onboarding, governance, and availability risk recommendations.

• Market Advantages: Leading a team tracking competitor intelligence, local market signals, and strategic opportunity playbooks.

• Special Projects: Leading a team handling high-priority, ambiguous research questions and executive briefs.

Key Requirements

• 6–8 years of total experience in analytics, research, insights, product operations, market intelligence, content operations, or strategy operations.

• At least 2 years of direct people-management experience with a track record of coaching and developing talent.

• Proven experience building or scaling a team, operating model, or cross-functional process.

• Strong Business Judgment & Data Sense: Ability to read trends, make sound decisions under ambiguity, and turn messy data into clear options.

• Senior Stakeholder Management: Excellent written and verbal communication skills, with experience managing competing cross-functional priorities.

• Tool Proficiency: Comfortable working with spreadsheets, dashboards, internal admin tools, Jira, Notion, or similar platforms.

Nice to Have

• Experience in multi-market consumer platforms, marketplaces, e-commerce, fintech, digital content, or app-based products.

• Experience in product taxonomy, content metadata, portfolio segmentation, or market playbooks.

• Familiarity with SQL or BI tools (Looker, PostHog, or similar) is a plus.

Employment Type: Full-time, dedicated engagement only. Freelance, advisory, or part-time consulting arrangements are strictly prohibited.