Reports to: Delivery Leadership
Experience: 5–14 Years

About the Client

Our client is a leading technology consulting and systems integration company delivering enterprise AI transformation across the Asia Pacific region. They partner with organizations in banking, telecommunications, insurance, retail, and other regulated industries to solve complex business challenges through AI-powered solutions.

Working exclusively on AWS, the client combines cloud expertise, modern AI technologies, and strong delivery capabilities to help enterprises accelerate digital transformation. They are looking for professionals who are commercially minded, collaborative, client-focused, and committed to delivering measurable business outcomes.

The Opportunity

The Engagement Manager is responsible for managing strategic client engagements, ensuring successful delivery, maintaining strong stakeholder relationships, and driving business value throughout the engagement lifecycle.

Working closely with architects, strategists, engineers, project managers, and client stakeholders, you will oversee programme governance, commercial performance, delivery execution, and account growth while ensuring projects are delivered with operational excellence.

You will also leverage AI-powered tools to improve reporting, governance, commercial tracking, delivery management, and operational efficiency.

Key Responsibilities

• Lead client engagements from planning through successful delivery and ongoing account development.
• Manage programme governance, project execution, delivery reporting, and commercial performance.
• Oversee Statements of Work (SOWs), change requests, delivery planning, milestone tracking, RAID logs, and governance activities.
• Monitor forecasting, invoicing, collections, delivery performance, and financial health of engagements.
• Collaborate with delivery teams on estimation, planning, and execution before client commitments are finalized.
• Build trusted relationships with business, technical, and executive stakeholders.
• Identify opportunities to expand existing client engagements and support business growth.
• Coordinate cross-functional teams including architects, strategists, engineers, and project managers.
• Ensure delivery quality, operational discipline, stakeholder alignment, and proactive risk management.
• Support proposal development, solution planning, commercial reviews, and pre-sales activities.
• Mentor team members and contribute to the continuous improvement of delivery methodologies and governance practices.

Requirements

Engagement Manager (5–9 Years)

• 5–9 years of experience in consulting, systems integration, enterprise technology delivery, or technology services.
• Experience managing enterprise project delivery, programme governance, and client engagements.
• Hands-on experience with SOW management, change requests, forecasting, milestone tracking, RAID management, and delivery reporting.
• Good understanding of the software delivery lifecycle, including discovery, implementation, testing, deployment, and hypercare.
• Experience working with Banking, Financial Services, Insurance (BFSI), Telecommunications, or other regulated industries.
• Understanding of AI transformation programmes, AI-enabled workflows, and AWS-based delivery environments.
• Strong stakeholder management, communication, and project coordination skills.
• Ability to work effectively with cross-functional delivery teams while supporting account growth initiatives.

Senior Engagement Manager (9–14 Years)

In addition to the above, candidates should have:

• 9–14 years of experience leading enterprise consulting, systems integration, or AI transformation programmes.
• Proven ownership of strategic client accounts, including commercial performance, forecasting, realised margins, and P&L management.
• Experience managing executive stakeholders such as CIOs, CTOs, COOs, CDOs, and transformation leaders.
• Strong commercial expertise in pricing, contract negotiation, scope management, profitability, and account expansion.
• Experience leading multiple delivery teams or large enterprise transformation programmes.
• Strong understanding of enterprise systems, integrations, AI-enabled platforms, and AWS-based transformation programmes.
• Demonstrated leadership experience mentoring engagement managers, programme managers, or consulting teams.
• Ability to act as a trusted advisor while balancing executive stakeholder management, delivery quality, and commercial success.

Preferred Qualifications

• Strong understanding of enterprise AI transformation and cloud technologies.
• Regular use of AI tools to improve governance, reporting, commercial analysis, and programme management.
• Excellent communication and presentation skills across technical, business, and executive audiences.
• Ability to proactively identify delivery risks, commercial opportunities, and scope changes.
• Experience building long-term client relationships and driving strategic account growth.

Travel

Projects are delivered across Southeast Asia, Australia & New Zealand, and Japan. Travel or onsite engagement may be required depending on project needs. Relocation support may be available based on business requirements.

What Success Looks Like

• Client engagements are delivered successfully with measurable business outcomes.
• Delivery governance, forecasting, financial performance, and operational execution are managed effectively.
• Strong client relationships lead to long-term partnerships and continued account growth.
• Delivery teams operate with accountability, collaboration, and execution excellence.
• Engagements generate reusable delivery assets, client references, and measurable commercial value.

Language

• Fluent spoken and written English is required.
• Additional proficiency in Vietnamese, Japanese, Thai, or Filipino is considered an advantage.

Preferred Certifications

• AWS Certified Cloud Practitioner (preferred)
• AWS Certified AI Practitioner (preferred)

Familiarity with AWS services related to AI, cloud transformation, and data modernization is highly desirable.

Benefits

• Competitive compensation aligned with market standards.
• Opportunity to work on enterprise-scale AI transformation programmes across the Asia Pacific region.
• Exposure to advanced AI technologies, AWS cloud ecosystems, and strategic enterprise delivery engagements.
• Collaborative environment with strong opportunities for leadership and career growth.
• Inclusive workplace that values innovation, diversity, and continuous learning.

Why Join

Join a team delivering enterprise-scale AI transformation for leading organizations across Asia Pacific. As an Engagement Manager, you will play a key role in driving successful delivery, building strategic client partnerships, and contributing to large-scale digital transformation initiatives across multiple industries.