RESPONSIBILITIES

The client is looking for a Senior QA Manager to oversee a multi-layered QA organisation comprising five team leads, a QA Architect, and approximately 25 engineers across twelve product lines, including test automation and performance testing.

You will be responsible for overall QA delivery, team performance, resource planning, leadership development, and the effectiveness of day-to-day QA operations. This includes managing the defect lifecycle, test execution, triage, estimation, review standards, and reporting.

This is a strategic leadership position rather than a hands-on testing role or an expanded team lead position. Your success will be measured by the performance and results delivered by the five team leads and their teams, rather than your individual testing output. Hands-on involvement should remain below 10%, allowing you to maintain technical credibility while empowering your leads to take ownership of execution.

Key responsibilities:

Oversee QA delivery and performance across twelve product lines, including test automation and performance engineering.
Lead and develop five team leads through goal setting, regular one-on-one meetings, performance management, and recruitment. Two of these leads will be new hires joining the organisation within their first few months.
Establish and manage team-level targets aligned with the organisation‘s QA scorecard. Review performance across each team and ensure targets are achieved, focusing on actual quality outcomes rather than the number of test cases completed.
Define and continuously improve day-to-day QA operations within the release train model, covering defect management, test execution, triage, estimation and self-estimation, review standards, and reporting. Recommend improvements to the operating model, with final ownership remaining with the VP.
Strengthen specification review and estimation capabilities among team leads so that scoping decisions at the area level can be handled independently without requiring VP involvement.
Increase automation coverage and productivity per engineer while shortening testing cycles without compromising test coverage or release confidence.
Take ownership of QA‘s response to defects that escape into production or reach customers. Ensure every customer-reported defect results in improvements to QA practices. Collaborate with Support to investigate recurring and high-impact issues and share findings across all teams.
Partner with Product and Development teams to review requirements from a customer-impact perspective, improving defect prevention rather than relying solely on defect detection.
Prepare quarterly business reviews and present team performance metrics alongside the VP, who retains ownership of the overall QA narrative presented to executive leadership.
Compile quality data and supporting evidence for the VP‘s release go/no-go decisions. The final decision on whether to ship remains with the VP.

REQUIREMENTS

Required Qualifications

At least 8 years of experience in software quality assurance, including 3 or more years managing managers or team leads, rather than individual engineers alone, within a software product organisation.
Demonstrated success in improving QA organisational performance, supported by measurable results. Relevant metrics include productivity per engineer, automation coverage, reduction in escaped defects, and testing cycle time. Experience establishing QA processes from the ground up is also required.
Strong experience building and managing an automation-first delivery process, with the ability to scale up testing volume rather than reduce it. The testing environment involves approximately 1,000 test cases per feature, around 3,900 cases within the quarterly release scope, and up to approximately 1,650 cases for the largest individual product line.
Ability to explain how large-scale test generation and execution can be organised and managed, including approaches such as AI-assisted test generation, reusable templates, parallel execution, and risk-based prioritisation.
Ownership of escaped defects from the QA perspective. When a defect reaches a customer, you are expected to improve QA processes and practices, rather than leaving corrective actions solely to Product and Development teams.
Strong English communication skills, with the confidence to communicate effectively with the CEO. You will co-present quarterly business reviews and engage in discussions and negotiations with Product and Development leadership.
Practical use of AI in daily work, including tools such as Claude, ChatGPT, Copilot, Cursor, Atlassian Rovo, or equivalent solutions. You must be able to describe how AI supports your workflow, how you validate its output before relying on it, and which approaches have not worked. This is a mandatory requirement.
Comfortable being accountable for other people‘s teams, including recruitment decisions, performance management, and difficult leadership decisions. You should also be capable of managing senior technical specialists who may have deeper product knowledge than you.

Desired Qualifications

Experience with enterprise or on-premises software deployed in customer environments that cannot be directly accessed or updated after release. The client serves more than 30,000 customer environments, making release quality critical because defective builds cannot always be corrected immediately.
Experience collaborating closely with Support or Customer Success teams to investigate and analyse defects reported by customers after release.
Familiarity with cloud storage platforms such as AWS S3, Wasabi, or Azure, and virtualisation platforms such as VMware, Hyper-V, Proxmox, or Nutanix.
Experience managing test cases at scale using Xray or comparable test management tools.

WHY YOU‘LL LOVE WORKING WITH THE CLIENT

The client‘s Vietnam team has experienced significant growth in recent years, expanding from an initial group of six engineers to approximately 80 team members, with further expansion planned for the coming years.

The client values diversity, individual contribution, determination, and a strong work ethic, welcoming professionals from different backgrounds, nationalities, and genders.

Benefits

Flexible working hours, with office access available from 6:00 AM to 10:00 PM.
13th-month salary bonus and performance-based bonus.
100% salary during the probationary period.
Private healthcare coverage.
Premium health check-up package.
Cash or voucher gifts for special occasions, including New Year‘s Eve, Tet, International Women‘s Day, International Children‘s Day, Mid-Autumn Festival, and birthdays.
15–18 days of annual leave per year, five sick leave days, and up to three additional leave days.
Team-building activities.
Free, unlimited snacks, tea, and coffee, with options available upon request.

Senior QA Manager