Key Responsibilities

• Lead the end-to-end client engagement process, including discovery, requirement analysis, solution design, validation, and implementation.
• Develop and execute Proof-of-Concept (PoC) and Proof-of-Value (PoV) initiatives to demonstrate solution effectiveness while balancing cost and efficiency.
• Work closely with cross-functional teams such as Sales, Product, Engineering, and Customer Success to align technical solutions with business objectives.
• Translate advanced technologies (e.g., AI, LLMs, APIs, VOIP, ASR, NLU, TTS) into practical and impactful business use cases for enterprise customers.
• Deliver compelling solution presentations and support commercial discussions, ensuring stakeholder alignment and confidence throughout the process.
• Manage multiple projects simultaneously, maintaining clear communication, prioritization, and on-time execution.
• Contribute to customer expansion efforts by identifying opportunities for upselling and cross-selling.
• Participate in client engagements, webinars, and industry events to represent the company’s expertise and thought leadership.
• Stay up to date with emerging AI trends and continuously enhance solution offerings and client advisory capabilities.

Success Metrics

• On-time and high-quality delivery across full project lifecycles
• Strong client satisfaction and long-term retention
• Successful conversion of PoC/PoV initiatives into production deployments
• Revenue contribution through renewals, upsell, and cross-sell activities
• Positive feedback from internal stakeholders and cross-functional teams

Your Profile

You are a strategic and results-oriented professional with a solid combination of technical knowledge, business understanding, and execution capability. You approach problems with curiosity, communicate effectively, and consistently deliver high-quality outcomes.

Experience & Qualifications

• Minimum of 5 years of relevant experience, including participation in at least 3 end-to-end project implementations
• Demonstrated experience in presales, solution consulting, or technical advisory roles within SaaS environments
• Proven track record in supporting recurring revenue models, including upsell and cross-sell initiatives
• Good understanding of both startup dynamics and enterprise-level operations
• Bachelor’s degree required; advanced degree in a technical or business field is an advantage

Technical Skills & Knowledge

• Strong understanding of AI technologies, including ASR, NLU, TTS, LLMs, and their application lifecycle
• Familiarity with APIs, VOIP platforms, application development, and deployment models (cloud and on-premise)
• Strong analytical thinking, problem-solving, and negotiation capabilities
• Excellent communication skills in both English and Vietnamese
• Experience with solution architecture, project delivery methodologies, and CRM tools
• Basic knowledge of SQL or similar database systems is a plus

Personal Attributes

• Strategic mindset with a hands-on and execution-focused approach
• Strong leadership and collaboration skills with the ability to manage stakeholders effectively
• Highly organized, detail-oriented, and capable of handling multiple priorities
• Eager to learn, innovate, and stay current with advancements in AI and technology