Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
Providing accurate, valid, and complete information by using the right tools, methods, and processes.
Immediately updating serious cases/inconstant situations.
Ensuring a high level of customer service and a positive guest experience.
Proactively updating information/knowledge about customer service.

Average Income: 10.000.000 - 12.000.000 vnd/month.
Base Salary: 7.500.000 vnd/month.
Meal allowance: 500.000 vnd/month.
Night shift allowance: 30% base salary.
Complexity allowance: 1.000.000 vnd/month (Validate for "Phone line" after 2-month probation).
Monthly KPI incentive: 900.000 - 1.200.000 vnd/month.
100% salary in 2-month probation time.

Join the insurance regimes according to the provisions of the Labor Law.
Accident insurance 24/7.
14 days of leave/year.
13th Monthly Salary.
Annual Health Checkup.
Working in a dynamic, professional environment with many opportunities for advancement.

Graduated from High school or equivalent academic level.
Fluency in English (Speaking, listening, writing, and reading) - working 100% English.

5 days/week (any 2 days off).
Shift: Rotate 24/7 (according to the arrangement of the team leader).
Rotating shifts: 9 hours/shift/month (including 1.5 hours of rest).
- Day shift: 7:00 – 16:00 | 9:00 – 18:00 | 12:00 – 21:00 | 13:00 – 22:00
- Night shift: 19:00 – 4:00 | 20:00 – 5:00 | 21:00 – 6:00 | 22:00 – 7:00

QTSC Building 01 - No. 14 Street, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City.

Customer Service - Travel App

Application form