Job Description: Customer Service - Travel App - District 9

Scope of work

• Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.

• Providing accurate, valid, and complete information by using the right tools, methods, and processes.

• Ensuring a high level of customer service and a positive guest experience.

• Proactively updating information/knowledge about customer service.

Income

• Average Income: 10.000.000 - 12.000.000 vnd/month.

• Base Salary: 7.500.000 vnd/month.

• Meal allowance: 500.000 vnd/month.

• Night shift allowance: 30% base salary.

• Monthly KPI incentive: 900.000 – 1.200.000 vnd/month.

• 100% salary in 2-month probation time.

Benefits

• Join the insurance regimes according to the provisions of the Labor Law.

• Accident insurance 24/7.

• 14 days of leave/year.

• 13th Monthly Salary.

• Annual Health Checkup.

• Working in a dynamic, professional environment with many opportunities for advancement.

Requirements

• Graduated from High school or equivalent academic level.

• Fluency in English (Speaking, listening, writing, and reading) - working 100% English.

Working time

• 5 days/week (any 2 days off).

• Shift: Rotate 24/7 (according to the arrangement of the team leader).

• Rotating shifts: 9 hours/shift/month (including 1.5 hour rest).

Location

• OneHub Tower - Lot C1-2, D1 Street, Tan Phu Ward, Thu Duc City - HCM.