Job Description: Renewal Sales Specialist

Overview

As a Renewal Sales Specialist, you will drive success by demonstrating the value of our client’s moderately complex products and services. This role requires a strategic approach to customer engagement to sell and/or renew contracts and expand customer accounts. You will be responsible for the full range of revenue retention motions, from lead qualification to upselling, while serving an assigned territory. Success in this role means developing an excellent level of product knowledge and using your expertise to effectively articulate value and achieve revenue goals.

You Have:

• Proven success in achieving individual and/or team sales quotas and goals.

• Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships.

• A demonstrated aptitude for learning and optimizing new technology and data.

• An aptitude for leveraging AI-powered tools to optimize your workflow and drive results.

• Strong problem-solving skills.

• Well-developed emotional intelligence, including high levels of empathy and self-awareness.

• Excellent knowledge of Microsoft Office programs and strong communication skills (verbal and written).

• Proven success in managing multiple priorities effectively.

Bonus Points if You Have:

• A Bachelor’s degree.

• 2 years of experience in a customer service or sales role.

• Prior experience in a high-volume calling environment.

• Strong experience with Salesforce.com or a similar CRM.

You Will:

• Consistently achieve or exceed your revenue-based quota by selling renewals, products, and services, and offering upsell opportunities when applicable.

• Work within a dedicated territory for an established client.

• Own and deliver accurate weekly, monthly, and quarterly sales forecasts.

• Develop and maintain a mastery of product knowledge and technical understanding to effectively assess client needs and requirements.

• Successfully promote products or services and guide customers through strategic product adoption to accelerate their time to value.

• Analyze and utilize data to proactively identify and address "at-risk" customers and uncover adoption opportunities.

• Independently resolve customer concerns and roadblocks, ensuring satisfaction and product usage.

• Effectively manage external competitive pressures and handle complex objections to retain and win new customers.

• Manage a high volume of customer contacts through phone and email each day.

• Ensure a high level of professionalism during all interactions with customers and prospects.

• Effectively partner with and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met.

• Collaborate with cross-functional teams and management to optimize sales processes and systems.

• Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner.

Our Benefits & Perks:

• Wellness programs and initiatives.

• Competitive compensation with additional benefits depending on the role.

• Access to training and development programs.

• Opportunities for career advancement.

• Leadership development initiatives.

• Paid time off, including vacation, holidays, and sick leave.

• Referral bonus when recommending a friend who joins the company.

• Diverse and inclusive workplace culture.

• Recognition programs to celebrate employee achievements.

• Opportunities to participate in volunteer and community service projects.