Job Description: Associate Sales Development Representative

Overview

As an Associate Sales Development Representative, you’ll learn how to open doors and create opportunities. You will gain hands-on experience reaching out to potential customers, responding to inbound interest, and qualifying leads for our sales teams.

This role is fast-paced and activity-driven — you’ll make calls, send emails, and leverage social channels daily to build connections. With coaching and support, you’ll learn how to craft compelling messages, ask discovery questions, and move prospects to the next stage of the sales cycle. Along the way, you’ll develop valuable skills in sales technology, market research, and AI-powered prospecting tools.

You Have:

• A developing ability to communicate confidently with prospects via phone, email, and social channels.

• Enthusiasm for building a career in sales and a willingness to learn in a fast-paced environment.

• Comfort with learning new technology, including CRM and sales engagement tools.

• A growing interest in how AI can help personalize outreach, manage high-volume tasks, and improve conversion rates.

• Curiosity about understanding customer needs and how to align them with solutions.

• Ability to stay organized and manage daily outreach commitments.

• A professional and approachable demeanor with strong interpersonal skills.

Bonus Points if You Have:

• A Bachelor’s degree.

• Some (1+ year) experience in sales, customer service, or lead generation.

• Familiarity with Salesforce.com or a similar CRM.

• Experience in high-volume calling or outreach environments.

You Will:

• Conduct outbound prospecting through phone, email, and digital channels.

• Respond promptly to inbound leads and qualify interest using defined criteria.

• Schedule introductory calls or meetings for account executives.

• Maintain accurate records of activity and conversations in the CRM.

• Learn to tailor outreach messaging to different personas and industries.

• Use AI-powered tools to research prospects and improve outreach efficiency.

• Track daily and weekly activity goals (calls, emails, meetings booked).

• Collaborate with sales and marketing teams to improve lead quality and handoff processes.

• Participate in training to develop discovery, qualification, and communication skills.
  

You Will:

• Wellness programs and initiatives.
• Competitive compensation with additional benefits depending on the role.
• Access to training and development programs.
• Opportunities for career advancement.
• Leadership development initiatives.
• Paid time off, including vacation, holidays, and sick leave.
• Referral bonus when recommending a friend who joins Concentrix.
• Diverse and inclusive workplace culture.
• Recognition programs to celebrate employee achievements.
• Opportunities to participate in volunteer and community service projects.