Role Overview

We’re looking for someone to shape and drive our QA direction from the ground up. This role goes beyond testing—it’s about creating trust with our users by ensuring consistent value delivery. You’ll collaborate with a wide range of stakeholders, not just focusing on how to improve quality and processes, but also why quality matters and what should be prioritized at each stage.

You’ll be responsible for building the very first QA team within our Vietnam office, while also working hand-in-hand with our development group in Vietnam and the established QA organization in Japan. Together, you’ll design and implement the most effective QA framework for the business.

As quality and other non-functional requirements are top priorities across our engineering organization, this role carries significant influence and high expectations.

Key Responsibilities

• Define quality standards aligned with product goals, business strategy, and organizational needs.

• Design and roll out QA systems and practices (including team building, training, and recruitment).

• Lead the creation of testing strategies as well as test planning, design, and execution.

• Evaluate product specs with a quality-first mindset and suggest improvements.

• Drive adoption of both manual and automated testing across the software lifecycle.

• Identify quality challenges and lead initiatives to resolve them.

What You’ll Gain

• Experience as a central figure in raising product quality for a fast-scaling business.

• Hands-on exposure to QA in a global environment.

• The opportunity to establish and expand a QA organization from scratch.

• Collaboration with highly motivated peers to solve complex challenges.

Requirements

Must-have:

• Proven experience leading QA strategy development and execution.

• Strong English communication skills for professional, cross-border collaboration.

Nice-to-have:

• QA and development experience with large, multi-team systems.

• Familiarity with QA frameworks and standards (e.g., ISTQB, ISO29119) and experience tailoring them to real-world development settings.

• People management experience in QA teams.

• Exposure to QA practices in agile environments.