We are a rapidly growing company providing next-generation MarTech services. Our modular platform enables companies around the world to unlock new revenue opportunities and massively scale their business. We are accelerating our expansion in R&D and product development, offering an exciting and challenging environment where you will grow and learn.

What You'll Do

• Investigate client issues thoroughly and respond quickly.

• Escalate critical or time-sensitive requests to the appropriate teams without delay.

• Ensure every issue is tracked, followed up on, and resolved with clear communication.

• Work closely with internal teams to coordinate solutions and keep clients informed.

• Maintain strong documentation, clear handovers, and a high level of operational awareness.

• Identify recurring issues and suggest improvements to processes or workflows.

What You'll Bring

• Basic technical literacy and a comfortable understanding of system behavior or platform logic, even without coding experience.

• Familiarity with Google Sheets, API responses, or error logs to support investigations and root-cause analysis.

• Excellent communication skills—clear, calm, and professional under pressure.

• A strong analytical and problem-solving mindset, especially in fast-moving situations.

• The ability to prioritize tasks, spot urgent issues, and act quickly.

• Responsible and dependable—willing to take ownership.

• A detail-oriented, proactive mindset, and eagerness to improve operations continuously.

Work Schedule & Leave Policy

• Work is organized in 2 fixed shifts: Morning (08:00 - 17:00) and Afternoon (13:00 - 22:00), Monday to Friday.

• Shift assignments may change based on rotation and operational requirements.

• You are entitled to 30 days of annual leave (inclusive of public holidays) and 14 days of medical leave per year.