Role Overview

We are seeking an experienced Operations Manager to lead and streamline daily operations at our Manila office. This role plays a key part in ensuring operational excellence, regulatory compliance, and smooth coordination with our China-based headquarters. The ideal candidate is a Mandarin Chinese speaker with a strong background in operations and cross-functional leadership.

Key Responsibilities

1. Operational Oversight

• Supervise day-to-day office functions including documentation, meeting coordination, and procurement.

• Review and refine standard operating procedures (SOPs) to enhance workflow efficiency.

• Ensure all operations align with local laws and internal compliance standards.

2. Cross-Department Collaboration

• Serve as the communication bridge between the Philippines office and HQ in China.

• Support onboarding and training efforts for new hires in the local team.

3. Vendor & Facilities Management

• Manage contracts and relationships with service providers including office leases, IT, and maintenance vendors.

• Monitor operational budgets and negotiate favorable service agreements.

4. Compliance & Risk Management

• Maintain up-to-date knowledge of Philippine labor and business laws.

• Handle urgent operational issues such as audits, licensing matters, or system incidents.

5. Administrative Coordination

• Safeguard and maintain company records, stamps, and sensitive documents.

• Coordinate logistics for internal events, staff travel, and client meetings.

Qualifications

Education:

• Bachelor’s degree in Operations Management, Business Administration, or a related field.

Experience:

• Minimum of 5 years in operations or administrative roles, ideally within multinational or large Philippine organizations.

• Proven experience working with Mandarin-speaking teams or counterparts is required.

Skills:

• Fluent in both Mandarin Chinese and English, with excellent communication skills.

• Proficient in Microsoft Office and enterprise tools (ERP, OA systems).

• Strong analytical, organizational, and multitasking abilities.

• Familiarity with local labor and corporate compliance regulations is highly preferred.

What We Offer

• Flexible Hybrid Setup: Primarily work-from-home with flexibility for on-site visits.

• Competitive Benefits: Health insurance, paid time off, and more.